Effective Date: February 22, 2025
At Pasta In Minutes, operated by United Advanced Trading, we strive to deliver premium-quality pasta that meets your expectations. If you’re not fully satisfied with your purchase from https://pastainminutes.com, our Return and Refund Policy outlines your options. Please read the details below to understand the process.
1. Eligibility for Returns
We accept returns under the following conditions:
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Damaged or Defective Products: If your pasta (e.g., Spaghetti, Penne Rigate) arrives damaged, broken, or with quality issues (e.g., mold, off odor).
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Incorrect Items: If you receive the wrong product (e.g., Fusilli instead of Vermicelli).
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Timeframe: Returns must be requested within 15 days of delivery.
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Condition: Products must be unopened, unused, and in their original packaging (450g packs).
Note: We do not accept returns for change of mind or taste preferences, as our pasta is a perishable food item.
2. How to Request a Return
To initiate a return, follow these steps:
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Contact Us: Email us at support@pastainminutes.com or call +91 63851 32249 within 15 days of delivery.
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Provide Details: Include your order number, reason for return, and photos of the issue (e.g., damaged packaging).
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Return Approval: We’ll review your request within 2-3 business days and provide return instructions if approved.
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Ship Back: Send the product to our address (listed below) using a tracked courier. Return shipping costs are your responsibility unless the issue is our error (e.g., wrong item sent).
3. Refund Process
Once we receive and inspect your returned item:
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Inspection: We’ll verify the product’s condition within 3-5 business days.
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Refund Options:
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Full Refund: Issued to your original payment method (e.g., Razorpay, PayPal) for damaged/defective items or incorrect orders.
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Replacement: If preferred, we’ll send a replacement pack (e.g., 450g Conchiglie) at no extra cost.
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Processing Time: Refunds are processed within 7-10 business days after approval. Bank processing may take additional time.
4. Non-Refundable Items
The following are not eligible for returns or refunds:
- Opened or partially used pasta packs.
- Products damaged due to improper storage after delivery (e.g., exposure to moisture).
- Orders past the 15-day return window.
5. Shipping Costs
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Original Shipping: Initial shipping charges are non-refundable unless the return is due to our error.
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Return Shipping: You cover return shipping costs, except in cases of defective products or incorrect shipments, where we’ll reimburse reasonable costs.
6. Contact Us for Assistance
If you have questions about a return or refund, we’re here to help:
United Advanced Trading
Email: support@pastainminutes.com
Phone: +91 63851 32249
Address: No-7/11/14/7, ST-1, Kallukatti, Ganapathipuram, Kanyakumari - 629202, India
Branch Hours: Monday to Saturday, 9:30 AM - 7:30 PM (Sunday closed)
7. Changes to This Policy
We may update this policy to reflect changes in our processes or legal requirements. Updates will be posted at https://pastainminutes.com/policies/refund-policy.
Thank you for choosing Pasta In Minutes. We’re committed to ensuring your satisfaction with every bite!
